Chicago, IL - December 1, 2011 - Though PACS replacements have slowed overall, a recent KLAS report, PACS 2011: A Victim of Its Own Success, indicates that a new wave of replacements is approaching. Nearly one in six hospitals and health systems over 1,000 beds reported that they have plans to replace their PACS.
"These large hospitals and health systems are seeking more innovative technology and deeper strategic partnerships for imaging," said Ben Brown, KLAS medical imaging general manager. "I think that the industry will see a wave of replacements starting in the largest hospitals that will eventually sweep over smaller hospitals as well."
Providers report that their vendors, for the most part, are performing very well in the PACS market; most have either been maintaining or improving on customer satisfaction since last year. DR Systems, Philips, Carestream, McKesson, and Fuji customers are the most excited about their current solution-and are more likely to recommend their PACS to another facility than users of other systems. In large hospitals, Cerner, Sectra, GE PACS-IW, Siemens, and Agfa customers report that they are more likely to say they have plans to move on.
PACS Market Replacement Vulnerability
*Acute care organizations only, not including long-term care or psyche hospitals.
**The "In Play" rate is defined as the percentage of organizations reporting that their current PACS product is not part of their long-term plans.
Not only are providers looking at performance within radiology when making selections, but they also are examining how well PACS vendors work with their EMR. In the study, KLAS found that Allscripts sites work well with Sectra and Cerner sites work well with Fuji PACS. Epic shops have good success with both McKesson and Philips PACS. McKesson EHR hospitals work nicely with Fuji PACS as well as DR Systems. Meditech shops succeed with many vendors, including DR Systems, McKesson , Philips Fuji, Sectra and Merge. Siemens PACS typically performs well with Siemens Invision/Soarian sites.
"Innovation is also top of mind for providers. And innovators that can be great partners are what providers are looking for. They want PACS vendors that can demonstrate in-depth clinical and radiological expertise. PACS vendors need to be savvy enough to talk with a CIO about things that matter at the hospital or health system level, such as scalability, interoperability, and accessibility," said Brown.
The report includes in-depth information outlining why providers stick with their PACS vendors, along with why some providers are looking to replace. To get more information on the PACS market, as well as the strengths and weaknesses of the measured vendors, providers can get the report, PACS 2011: A Victim of Its Own Success, for a significant discount off the standard retail price. To purchase, healthcare providers and vendors can visit www.KLASresearch.com/reports.
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS' mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to www.KLASresearch.com, email [email protected], or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.