Glitches on take people back to paper applications

Due to glitches on the website, some applicants are going old-fashioned and applying for health insurance via the new exchanges on paper, the Washington Post reported.

"It is a slow and labor-intensive substitute for what was supposed to be a snappy online application, similar to Amazon or Travelocity," the article stated. "But faced with a flood of people eager to get health benefits for the first time, what had been considered Plan B has become the plan--at least until the sites are operating more reliably."

Processing paper applications will create delays and complicate what was supposed to be a one-stop shopping process.

"We have gotten a few [applications] in--by persevering," Carol Jameson, associate chief executive officer for HealthWorks of Northern Virginia, said in an email sent to the Washington Post Friday. On Wednesday, a counselor was able to submit an application, "but it took four hours because the system kept shutting down," Jameson wrote. Virginia is one of the states relying on the federal exchange. Article

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