CareTech Solutions Service Desk Grows with Market Need

Company Experiences Strong Demand for Its Help Desk as Hospitals Seek Technology Support for Clinical End Users

TROY, Mich.--(BUSINESS WIRE)-- CareTech Solutions, an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals announced today that its Service Desk, a hospital help desk for clinical and administrative staff, grew in revenue by twenty five percent in 2011. With the addition of 22 new hospitals, this is the single largest increase in new customers since the service launched in 2008.

A few of the Service Desk clients added in 2011 are:

• Cancer Treatment Centers of America

• Kadlec Regional Medical Center in Richland, Wash.

• med fusion in Lewisville, Texas

• Saint Barnabas Health System located throughout N.J.

• Stamford Health System in Stamford, Conn.

• Tampa General Hospital in Tampa, Fla.,

“As more and more end users come online with EMR and CPOE installations, hospital CIOs are beginning to recognize the value of having healthcare trained IT support available 24/7,” said Jim Giordano, president and CEO, CareTech Solutions. “CareTech’s Service Desk growth in 2011, while significant, is just the beginning for this IT support offering. As EMR adoption rates climb, so too will the need for highly-specialized help desk support and CareTech Solutions is well positioned to respond.”

About CareTech Solutions

CareTech Solutions, Inc., an information technology and Web products and services provider for more than 200 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services across the entire patient data lifecycle earning it the 2008, 2009, 2010, 2011 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the ”2011 Best in KLAS Awards: Software & Services” report.

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Media Contact:
CareTech Solutions
Anne Santori, APR
Public Relations Manager
Office: 248 -823-0908
Mobile: 248-312-8385
Email: [email protected]

KEYWORDS:   United States  North America  Michigan  Nebraska

INDUSTRY KEYWORDS:   Technology  Data Management  Internet  Software  Other Technology  Health  Clinical Trials  Hospitals  Other Health