Can online care be more personal than in-person care?

In a guest post for Forbes, Kaveh Safavi, managing director Accenture's healthcare practice in North America, discusses the benefits of online care over an in-person experience. "Studies have shown that healthcare providers are likely to get more truthful answers from patients regarding compliance with doctors' orders when questions are posed electronically rather than through live conversations," Safavi writes. "So using a machine rather than an in-person  care giver to gather patient input is not just a matter of economic efficiency--it may actually improve quality." Safavi also argues the benefits of robotic surgery, pointing out that information, such as a tumor marker, helps to make a surgical procedure "more precise." Commentary