Arcadia Solutions Partners with Compuware for EHR Infrastructure Performance Optimization

Arcadia Solutions selects the Compuware Application Performance Management platform to optimize EHR performance and improve provider satisfaction

Arcadia Solutions Partners with Compuware for EHR Infrastructure Performance Optimization

<0> PAN CommunicationsNikki Festa, 617-502-4300 </0>

, a leading provider of data-driven quality improvement solutions for health systems and health plans, announced today that it is partnering with , the leader in a new generation of application performance management (APM), to provide a comprehensive EHR Optimization program to its customers. As a partner in the , Arcadia combines extensive with end-to-end application performance evaluation capabilities to address the systemic performance problems plaguing enterprise EHR systems. Clinician satisfaction, productivity, and adoption are improved by removing application performance as a barrier, allowing organizations to focus on driving quality improvement through their EHR systems.

“EHR Performance issues such as long login times, system slowness/freezing, and unplanned downtime are symptoms that are indicative of much larger problems for an organization, including reduced clinician satisfaction, practice productivity, and even patient frustration,” said Bob Dupuis, Senior Director of Technical and Managed Services for Arcadia Solutions. “By adding the industry leading capabilities of Compuware APM to our EHR Performance Optimization solution we can now drill further into performance problems and get to more impactful and measureable improvements faster.”

is the industry’s leading solution for optimizing the performance of healthcare web, non-web, mobile, streaming and cloud applications. Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Focused on end-user experience, it provides the only unified coverage of the entire healthcare application delivery chain — from remote patient monitoring on a tablet, through the cloud, and to the data center — with deep visibility that traces every transaction from user-click to code-line.

“An immediate priority for me upon joining Greenville Health System was to address the performance issues we were having with our ambulatory EHR that was leading to a high level of clinician dissatisfaction,” said Rich Rogers, Vice President and Chief Information Officer at Greenville Health System. “We partnered with Arcadia based on their experience, use of Compuware APM, and results in addressing these types of issues for organizations of similar size and complexity. Within a few weeks of engaging Arcadia, we had a set of focused recommendations to address our performance issues covering all aspects of our infrastructure including the application itself.”

“After working with Arcadia to implement the high priority recommendations, we have experienced improved performance and system stability across the board. This has resulted in higher satisfaction for our clinicians and improved confidence in IT,” added Rogers.

Todd Kaloudis, Vice President of Worldwide Partners and Alliances for Compuware’s APM Business Unit stated: “We are thrilled to contribute to Arcadia’s EHR Optimization Program because of the opportunity to help healthcare providers realize the full benefit of their electronic health records systems. Arcadia’s services are differentiated because they understand how application responsiveness and availability are essential to overall implementation success.”

Compuware Corporation, the technology performance company, makes technology make a difference by providing software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: .

Founded in 2002 and headquartered outside Boston, with offices in New York, Seattle, and Nashville, Arcadia Solutions is an innovative and nationally recognized leader in the healthcare technology and services industry. Arcadia provides services related to EHR Outsourcing and Consulting; Data Integration and Population Analytics; and Care Delivery Transformation and Coaching. With a focus on both healthcare provider and payer solutions, Arcadia has a unique cross-industry perspective on using data to drive healthcare transformation. For more information, visit .