Advancing Core System Integration with Clinical Decision Support, Productivity Tools Identified as Top Priority by Wolters Kluwer Health Customer Advisory Board
Wolters Kluwer Health | Clinical Solutions
The priorities voiced by participants align with the findings of numerous industry reports issued by KLAS and the Advisory Board Company citing integration as an ongoing challenge to optimal use of clinical decision support applications. Customer Advisory Board participants noted the importance of collaborative efforts between vendors and providers to bridge the gap.
“The Customer Advisory Board is a unique opportunity to influence the direction Wolters Kluwer Heath takes with Lexicomp and its other point of care solutions, in particular its focus on leveraging multiple clinical decision support and productivity tools to improve quality and safety across the care continuum,” said Allen Cunningham, Clinical Pharmacy Manager, . "Lexicomp is an important part of our patient care process, so I’m excited to have the opportunity to play a role in shaping future enhancements.”
Adds Michael West, M.D., Physician Champion, CPOE and Data Entry Project, ™: “Wolters Kluwer Health is highly proactive in soliciting feedback from clinicians on ways to enhance ProVation Order Sets, , to meet their changing clinical needs, and those of the health system as a whole. We have experienced first-hand how that feedback, and the insights shared during the Customer Advisory Board, has helped shape the company’s suite of software to better-position its customers to thrive in an evolving healthcare landscape through the practice of evidence-based medicine.”
Wolters Kluwer Health is dedicated to engaging its customers in the ongoing refinement and development of its comprehensive suite of leading point of care clinical decision support, drug information, patient surveillance, disease management and intuitive documentation, terminology and coding solutions. The Customer Advisory Board has proven to be an effective and mutually beneficial approach to soliciting valuable feedback, directly impacting the company’s development efforts to address the issues and trends facing customers in today’s evolving healthcare environment.
“It is important for us to partner with a vendor who values clinician engagement in ongoing product enhancements and integration into patient care workflows. Wolters Kluwer Health is just such a vendor,” said Stephen Beck, M.D., CMIO, . “This is evident from the importance the company placed on soliciting clinician input into the successful HL7 InfoButton integration of UpToDate with our Epic system, and on the multiple channels it provides for proactive feedback, including the Customer Advisory Board.”
Notes Robert Adamson, Corporate Vice President of Clinical Pharmacy Services, “Because Wolters Kluwer Health takes the time to listen to the customers, they deliver products like Sentri7 that allow us to optimize medications and outcomes. It has allowed us to stop fishing for data to create opportunity lists so we can start fixing patient care issues must faster.”
Advisory board participants included CMIOs, CIOs, CMOs, physicians, nurses, health plan executives, surgery center administrators and retail and hospital pharmacists, representing the broad spectrum of care settings in which the company’s solutions are found. These include Facts & Comparisons, Health Language, Lexicomp, Medi-Span, Pharmacy OneSource, ProVation Medical, and UpToDate.
“The best way to find out what keeps our customers awake at night is to ask them. The Customer Advisory Board creates an environment where they can network with their peers and openly share with us the good, bad and ugly about healthcare today, what is looming on the horizon and how they would like us to enhance our suite of solutions to help them achieve their clinical and organizational objectives,” said Arvind Subramanian, President and CEO, Wolters Kluwer Health, Clinical Solutions.
In addition to expanded integration, participants identified the need for tools to improve clinical and operational productivity and streamline documentation, coding and billing processes. Specifically, participants identified the final stages of the transition to ICD-10, value-based purchasing, expanding RAC audits and the emergence of performance-based reimbursement models as areas where health IT can have the greatest impact.
“With more than 241 outpatient surgery centers nationwide relying on us to manage operations, we are very particular about the companies with which we partner. With its focus on customer engagement, Wolters Kluwer Health has demonstrated an exceptional level of service and support,” said Eric Thrailkill, Vice President and Chief Information Officer, . “The customer’s voice is evident in the high satisfaction rates, improved productivity and enhanced quality reporting realized by those centers that have adopted ProVation MD for procedure documentation and coding.”
Wolters Kluwer Health (Philadelphia, PA) is a leading global provider of information, business intelligence and point-of-care solutions for the healthcare industry. Serving more than 150 countries and territories worldwide, Wolters Kluwer Health’s customers include professionals, institutions and students in medicine, nursing, allied health and pharmacy. Major brands include , , , , , , , , and .
is part of , a market-leading global information services company. Wolters Kluwer had 2012 annual revenues of €3.6 billion ($4.6 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America.