Why healthcare leaders should ask for feedback

Guest post by Scott Kashman, chief administrative officer of Cape Coral Hospital, part of the Lee Memorial Health System in southwest Florida.

My kids help me stay humble and make me realize how simple life lessons could stay with you a lifetime.

One of the lessons includes feedback. Very few people accept feedback; fewer intentionally make changes once they receive the feedback (that includes not getting defensive); and very few actually solicit feedback.

Fortunately, I have learned to solicit feedback on a daily basis. You know what I find? People provide feedback because they were thinking it anyway. Once people see your openness to it, trust build and sustainable changes happen.

So, let me share some feedback with you, as receiving feedback includes transparency.

Two weeks ago, we completed a survey for the Florida Governor Sterling Award. Final results will be in April/early May. Here's the initial feedback they provided:

They were so impressed with how much heart we have and how much we care about each other. They interviewed more than 200 individuals. They could tell how much we like each other. That shows trust and that helps drive process change and cultural transformation. They also recognized our positive journey and the strong integration as an entire health system.



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