Minneapolis, January 17, 2011 - Vital Images, Inc. (NASDAQ: VTAL), a leading provider of advanced visualization and analysis software for healthcare providers, has been recognized by J.D. Power and Associates (J.D. Power) for the second consecutive year. The Company has achieved certification under the J.D. Power and Associates Certified Technology Service and Support Program. This distinction recognizes Vital Images for delivering "An Outstanding Customer Service Experience" to its customers in North America.
"Vital Images continues to maintain our long-standing commitment to service excellence," said Jim Litterer, vice president of services for Vital Images. "Achieving this certification from an organization like J.D. Power, two consecutive years, is an honor and highly reflective of our ability to deliver on our deep commitment to our customers."
J.D. Power independently surveyed 400 Vital Images customers on the quality of its service delivery. To achieve certification, the company must score among the top 20 percent of organizations nationwide that offer technology support, based on J.D. Power and Associates' extensive technology industry benchmark customer satisfaction research.
Jointly developed by J.D. Power and Associates and the Technology Services Industry Association (TSIA), the program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in customer service. The certification also helps customers identify those companies that have demonstrated customer service excellence before selecting which technology products to purchase. According to J.D. Power and Associates, by passing rigorous standards of the certification process, Vital Images demonstrates a strong commitment to providing customers with a dependable, positive experience and the Company understands the importance of meeting the needs of their customer base by supporting a successful service and support organization.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings , car insurance , health insurance , cell phone ratings , and more, please visit JDPower.com . J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com <http://www.tsia.com>
About Vital Images
Vital Images, Inc. is a leading provider of advanced visualization and analysis software for physicians and healthcare specialists. The company's software provides users productivity and communication tools to improve patient care that can be accessed throughout the enterprise anytime, anywhere via the Web. Established in 1988 and headquartered in Minneapolis, Vital Images also has offices in Europe and Asia. For more information, visit www.vitalimages.com.
Forward-Looking Statements
Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and are intended to enjoy the protection of the safe harbor for forward-looking statements provided by that Act. These statements involve risks and uncertainties which could cause results to differ materially from those projected, including but not limited to dependence on market growth, challenges associated with international expansion, the ability to predict product, customer and geographic sales mix, fluctuations in interest rates, regulatory approvals, the timely introduction, availability and acceptance of new products, the impact of competitive products and pricing, dependence on major customers, the ability to successfully manage operating costs, fluctuations in quarterly results, approval of products for reimbursement and the level of reimbursement, and other factors detailed from time to time in Vital Images' SEC reports, including its annual report on Form 10-K for the year ended December 31, 2009. Vital Images encourages you to consider all of these risks, uncertainties and other factors carefully in evaluating the forward-looking statements contained in this release. As a result of these matters, changes in facts, assumptions not being realized or other circumstances, the company's actual results may differ materially from the expected results discussed in the forward-looking statements contained in this release. The forward-looking statements made in this release are made only as of the date of this release, and the company undertakes no obligation to update them to reflect subsequent events or circumstances.
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