New Research Helps Female Consumers Make Educated Healthcare Decisions
HOLLYWOOD, Fla.--(BUSINESS WIRE)-- WomenCertified®, the collective voice of the female consumer, has released its annual list of Top 100 Hospitals for Patient Experience by WomenCertified. It identifies the country’s best healthcare institutions based on female patient satisfaction and what women reported they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.
“Women make or influence more than 85 percent of healthcare decisions for themselves and their families,” said Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Women and Working Mother magazine. “This is the first list designed to help women make smart decisions by identifying hospitals that are meeting the needs, preferences and high standards of women.”
The Top 100 Hospitals for Patient Experience by WomenCertified is based on a proprietary scoring process that incorporates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores along with criteria identified as the most important to women for patient satisfaction. It incorporates WomenCertified’s in-depth research, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
The Top 100 Hospitals for Patient Experience by WomenCertified consists of four categories, with a total of 400 hospitals recognized nationwide. They include hospitals with up to 100 beds, 101-250 beds, 251-400 beds and 401-plus beds. View the complete list online.
“Women set the standard for customer service, and these progressive leaders recognize that meeting high standards of patient experience is smart business, especially considering that when you meet the needs of women you will exceed those of men,” says Passi. “Most importantly, when a woman sees one of her local hospitals on this list, she can trust that women just like her are referring it with confidence.”
WomenCertified® represents the collective voice of female consumers, and awards businesses and brands that meet a higher standard of customer experience. The Women’s Choice Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of The University of Pennsylvania on what drives the consumer experience for women vs. men.
CONTACT:
For WomenCertified®
Dana Hughes, 615-294-1886
[email protected]
KEYWORDS: United States North America Florida North Carolina
INDUSTRY KEYWORDS: Women Health Hospitals Parenting Communications Publishing Consumer
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