Tenet Healthcare Deploys PeopleAnswers to Combat Nurse Shortage and Improve Hiring Decisions Across All Hospitals

Nurse Retention Improves 47%

DALLAS--(BUSINESS WIRE)-- Tenet Healthcare Corporation (NYSE: THC) and PeopleAnswers today announced a new agreement that expands Tenet’s use of PeopleAnswers’ talent assessment software to all corporate, administrative and leadership positions across all 49 hospitals and 57 surgery and diagnostic imaging centers that it owns or operates in the United States.

Tenet has used PeopleAnswers since 2008 to improve its nursing hiring decisions and retention. After testing a variety of assessment solutions over several years, Tenet selected PeopleAnswers believing its unique approach would drive a significant improvement compared to the previous solutions’ results. PeopleAnswers’ innovative approach of creating custom behaviorally based Performance ProfilesTM aligned with medical outcomes clearly differentiated the company’s approach. PeopleAnswers’ ability to exceed every stated goal since deployment led to Tenet’s recent company-wide expansion to all facilities and positions.

“Tenet facilities that have used PeopleAnswers over the last 18 months have improved quality of hire and reduced early nursing turnover by 47%. Across our system, every percentage point of turnover reduction equates to $12 million in hard cost savings,” said Joe Gage, vice president of Human Resources for Tenet. “Since partnering with the PeopleAnswers team to improve our nursing retention and patient care, I realize we’re truly pioneering a new avenue to strengthen relationships with our patients, doctors and nurses.”

Tenet uses PeopleAnswers’ custom, behaviorally based Performance Profiles™ to assess and match nursing candidates with the hospital units, such as emergency, medical/surgery or critical care, which best corresponds with each candidate’s natural strengths and core behaviors. In a recent 17-month case study that included 1,021 nurses in the Tenet network, nurses who were “recommended” for hire by PeopleAnswers posted a turnover reduction of 47% compared to nurses hired without PeopleAnswers over the same period.

CEO and President of PeopleAnswers, Gabriel Goncalves, has seen his original vision of an improved selection process morph into a force that redefines hiring practices within the health care field. “When I step back from the technology, I see we’re helping people who count on Tenet for their health care. Patients and physicians need assurance that their nurses and other facility staff members have the right skills and behaviors to provide the best patient care possible,” he said.

Gage and Goncalves will co-present Tenet Healthcare Uses New Assessments to Reduce Nursing Turnover at Human Resource Executive’s HR Technology Conference & Exposition on Thursday, September 30 from 1:45-3 p.m. CDT in Chicago, Ill. To learn more about the conference, visit www.HRTechnologyConference.com.

Many large companies like Tenet use PeopleAnswers’ industry-leading, web-based assessment software platform. As part of its multi-faceted product, the company builds custom Performance Profiles™ based on incumbent populations that allow clients to select new talent according to proven performance and behavioral measures.

About Tenet Healthcare Corporation

Tenet Healthcare Corporation is a health care services company whose subsidiaries and affiliates own and operate acute care hospitals, ambulatory surgery centers and diagnostic imaging centers. Tenet's hospitals and related health care facilities are committed to providing high quality care to patients in the communities they serve. For more information, please visit www.tenethealth.com.

About PeopleAnswers

PeopleAnswers provides next-generation, web-based hiring assessments to help maximize the quality of every hire, reduce turnover and streamline the selection process. Clients are from multiple industries including financial services, healthcare, hospitality, property management and retail. Some clients include HSBC, ADP, Medtronic, Express Scripts, Panera Bread, Motel 6, Macy’s, Saks Fifth Avenue, RadioShack, Polo Ralph Lauren, and Michaels. For more information, please visit www.peopleanswers.com.

© 2010 PeopleAnswers, Inc. The information contained herein is subject to change without notice. The only warranties for PeopleAnswers products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. PeopleAnswers shall not be liable for technical or editorial errors or omissions contained herein.


Glen Sheppard, 214-445-2168
[email protected]
for PeopleAnswers
Carol Barreyre, 214-629-5157
[email protected]

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