Study: Hospital switchboards mishandling calls

Here's a stat that should give hospital execs pause. According to a study, almost 60 percent of callers to hospital switchboards who sought physician referrals weren't successful. The Beryl Institute study analyzed more than 2,000 calls to hospital switchboards.

A prior Beryl study, which analyzed 300,000 calls, that 75 percent of callers who don't get through to a hospital switchboard on their first try won't try again. Sounds like there's some real problems with the way hospital switchboard operators are trained--and probably some issues in how the referral process is handled, too.

To find out more about the study:
- read this Dallas Business Journal item

Suggested Articles

The profit margins and management of Community Health Group raise questions about oversight of managed care insurers.

Financial experts are warning practices about the pitfalls of promoting medical credit cards to their patients.

A proposed rule issued by HHS on Tuesday would expand short-term coverage, a move Seema Verma said will have "virtually no impact" on ACA premiums.