Skylight Healthcare Systems Announces 5th Annual Client Conference: Navigating the Journey of Care 2011

Expanding the Scope of Interactive Patient Care: Three Nationally Recognized Health Leaders to Deliver Keynote Sessions to Help Hospitals Navigate the Changing Healthcare Environment

SAN DIEGO--(BUSINESS WIRE)-- Skylight Healthcare Systems, the leading provider of interactive patient care systems, announced its 5th Annual Client Conference—a 3-day national forum featuring a theme of, “Navigating the Journey of Care: Strategies for Improving Patient Satisfaction, Quality, and Reimbursement.” Once again being staged in San Diego, CA, at the historic Hotel del Coronado, Skylight’s Client Conference will be held on September 21st – September 23rd.

In light of the rapidly changing healthcare landscape, conference speakers from some of the nation’s leading hospitals and health systems plus nationally recognized keynotes will address many top issues facing healthcare leaders today. Combined with the keynote insights, attendees will benefit from real-world case studies detailing how the Skylight system enabled improvements across a number of key measurements relating to larger initiatives in healthcare. Key trends will include:

  • Reimbursement from CMS
    • Improving HCAHPS scores
    • Core Measures
    • Reducing Unplanned Readmission Rates
  • Meeting Meaningful Use Criteria
    • Stage 1 Final Rule
    • Looking ahead to Stage 2
  • Building Market Share in a Newly Competitive Environment
    • Supporting Key Service Lines
    • Physician Relations/Satisfaction
  • Impact of Health Reform
    • The Emergence of the ACO
    • Patient Centered Medical Homes
    • Value-based Purchasing
  • Growth of Outpatient and Ambulatory Care Centers
    • Staying Connected through the Journey of Care

Conference themes and speakers will create a high-impact opportunity for attendees to gain experiential insight from both industry experts and their peers across the country. For its 5th Annual Client Conference, Skylight is honored to present three exceptional keynote speakers and topics:

  • Jason A. Wolf, PhD, Executive Director of The Beryl Institute
    • The State of Patient Experience in American Hospitals
  • Mary P. Malone, MS, JD, Founder of Malone Advisory Services and formerly Executive Director of Consulting Services for Press Ganey Associates.
    • The Changing Healthcare Experience: Strategic Implications of Healthcare Reform and ACO’s
  • Devin C. Carty, Chief Experience Officer and Chief Learning Officer, Vanguard Health Systems.
    • How hospitals can build an innovative culture that emotionally engages, creates life-long relationships, and focuses on personal health and healthcare.

The Conference will feature presentations and metrics from Skylight clients who have elected to maximize their use of the ACCESS system by launching strategic initiatives to drive positive outcomes and improved HCAHPS scores in areas including:

  • Nurses communicating well with patients
  • Patients receiving help quickly from hospital staff
  • Patients' pain being well controlled
  • Patient rooms being quiet at night
  • Patients rooms being clean
  • Patients given information about what to do during their recovery at home
  • Overall rating and recommendation

Additionally, Skylight clients will review how their hospitals and their service lines/centers of excellence have deployed iCarePassport to help drive improvements in clinical and operational results. iCarePassport is the first commercially available, proven solution that extends personalized education and hospital information, plus the ability to connect with the hospital beyond the in-patient stay. These presentations will show how hospitals that extend their reach and connection beyond the hospital stay show results with better educated patients, higher patient satisfaction, safety, comfort, loyalty, knowledge and a better patient experience.

“Every year, our conference connects a range of hospital leaders and industry experts working together to advance the benefits that interactive patient care solutions can deliver to patients and families throughout the journey of care. By addressing key areas including reimbursement, quality, and patient satisfaction scores, the topics at our 2011 conference can help our clients bring key learning back to their hospitals for implementation,” said David Schofield, Skylight President and CEO. “Based on the metrics of our clients’ success, we have truly seen that interactive patient care has tremendous potential to engage patients and families and hasten the return to wellness, while at the same time providing tremendous business and financial value to clients.”

Conference Facts:

Conference Title:          

Navigating the Journey of Care:

Strategies for Improving Patient Satisfaction, Quality, and Reimbursement.

5th Annual Client Conference

Conference Dates: Wednesday, 9/21/2011 through Friday, 9/23/2011
Conference Location: Hotel del Coronado, San Diego, CA
Conference Attendees: Skylight Healthcare Systems clients; plus select technology, education, & information partners

Conference Contact:

Suzie Simoes, [email protected]

About the Skylight Healthcare Systems Client Conference

Based on the premise that the Journey of Care begins when the patient first considers seeking treatment and will extend years after a healthcare event, the Journey of Care is a guiding principle for Skylight and its clients on which to build ongoing connection, communication, and support for patients and families from pre-admittance through post-discharge, with the foundation being the ACCESS system in the patient room.

Continuously seeking to place Skylight and its clients as the guiding force in the Interactive Patient Care market space—a force that advances its capabilities and stays ahead of the technology curve to exceed the needs and wants of patients, families, doctors, nurses and a hospital’s executive administration—Skylight launched its first Client Conference in 2007. Every year since, the Skylight Client Conference has shown annual growth of 40%. As the first and largest conference focusing on improving the patient experience with Interactive Patient Care systems, the Client Conference has evolved into an essential healthcare event featuring top healthcare industry presenters and many of Skylight’s innovative hospital partners who speak on meeting increasingly important core measures and achieving operational goals.

About Skylight Healthcare Systems

Founded in 1999, and headquartered in San Diego, CA, Skylight® Healthcare Systems is the industry pioneer and fasting growing company in the Interactive Patient Care market. With patient communication and connection as the cornerstone of a safe, comfortable and clinically optimal hospital experience, the Skylight ACCESS® Interactive Patient System encourages patients and family to actively participate in their health care, improves communication between staff and patient/family members, and can provide a smoother and faster recovery and discharge plan. With their new products—iCarePassport™ and iCareConnect™—Skylight is delivering on its strategic vision of providing hospitals with a robust product set which will allow them to greatly enhance connection and communication along the entire patient care continuum from pre-admission through post-discharge. Hospitals implement Skylight to support their ongoing endeavors in improving HCAHPS scores, patient satisfaction, clinical outcomes, enhancing operational & service excellence, meeting evolving clinical demands, and delivering on commitments to making a positive difference in the lives of the people they serve.


Skylight Healthcare Systems
Darrell Atkin, Director of Marketing
[email protected]

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