Room service dining key to improved patient satisfaction

Hospitals across the country are getting rid of their fryers in exchange for room service dining that allows patients to order food anytime from a large menu, Kaiser Health News and USA Today reported. Hospitals are making healthy food choices and meal time flexibility a priority with healthcare reform tying Medicare payments to patient satisfaction scores. "I have no doubt that raising the culinary bar improves our customer satisfaction scores and elevates the overall patient experience," Chad T. Lefteris, vice president of operations at Rex Hospital, part of the University of North Carolina Health System told KHN. Similarly, Michigan's Dickinson County Memorial Hospital attributed the room service model to boosting its patient satisfaction scores to the 90th percentile for food quality. Article

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