Colorado-based Telerad Provider Earns Top Marks for access to reading physician, ED Communication, QA/Discrepancy process, and volume flexibility from Its Clients
LITTLETON, Colo.--(BUSINESS WIRE)-- Rays, a privately held teleradiology company based in Littleton, CO that serves and collaborates with hospitals, radiology practices, stand-alone emergency rooms, and imaging facilities and centers across the United States, recently received an overall score of 92.2 out of 100 in an independent study about major teleradiology providers entitled “Teleradiology Services 2011: Times are Changing,” which was “the highest performance score in this study.” Rays also received the highest score on the survey last year.
In September 2011, KLAS, an independent healthcare research and consulting firm, released the results of its evaluation of ten major teleradiology companies. Based on client input, Rays received a total score of 92.2, its second year in a row to earn the highest score in the study. Because Rays was categorized as serving the Southeast, it was included in the report, but was not ranked. Rays serves areas outside the Southeast, however, and is accepting clients from any of the 50 states.
According to the report, Rays has “shown expansion over the last year while maintaining a high level of customer service.” Along with its other high scores, “Rays achieved the highest score in Access to Reading Physician at 8.4 out of 9.” The report goes on to say that “Customers also gave high marks in ED communication and appreciated the quick turnaround times and the proactive contact from Rays on stat cases.” One client commented, “Rays is consistent and offers great service.” The complete findings are available in a written report, which may be purchased from KLAS (www.KLASresearch.com).
Dr. Greg Rose, Rays’ Founder, President, and Chief Executive Officer, stated, “We are thrilled to again receive the highest score in the KLAS survey. We are proud of our people and encourage client feedback. I believe one secret of our success is the fully open lines of communication and criticism. At a time of uncertainty in the medical industry, we are happy to hear people trust Rays. As the high scorer in the KLAS survey again this year, we are further motivated to continue to develop new areas of service and remain the best choice in teleradiology.”
Founded more than six years ago, Rays is devoted to placing patients first by extending the capabilities of radiology for all types of medical care providers. By combining experienced physicians with high-quality technology, Rays is able to provide expert interpretations of medical images -- from x-rays to mammograms -- for every radiology subspecialty using secure Internet protocols. Radiology groups and hospital staff receive rapid, reliable medical insights to increase the speed and quality of care for their patients. Rays is a preferred teleradiology vendor for VHA, Inc. For more information, please visit http://www.rays.net.
KEYWORDS: United States North America Colorado
INDUSTRY KEYWORDS: Health Hospitals Medical Devices Radiology