PatientPoint Launches New Service That Supports Quality Reporting Requirements, Accountable Care Model

PatientPoint’s Star Quality Improvement Engine to generate new revenue streams for providers while improving clinical outcomes and automating patient engagement

ORLANDO, Fla.--(BUSINESS WIRE)-- PatientPoint™, a provider of self-service and revenue cycle management applications, today announced the launch of its Star Quality Improvement Engine. The module leverages self-service technology to facilitate more collaborative care through patient engagement, thereby supporting coordinated care models such as patient centered medical homes (PCMH) and accountable care organizations (ACOs) as well as quality measurement programs.

By securing patient self-reported data through patient portals, mobile devices or kiosk- or tablet-based check-in and check-out technologies, providers are able to automate the collection of important patient data for real-time analysis. The quality reporting and improvement engine then aggregates information from insurance claims, electronic health records (EHRs), practice management systems, labs, pharmacies, clinical staff input and patient-reported health assessments and questionnaires.

As a result, providers are able to access a comprehensive patient clinical profile, which is analyzed against quality measures and evidence-based guidelines. This enables providers to view a patient’s cross-provider medication history directly from pharmacy benefit managers and health plans, cross-provider claims history, and recent test and lab results. Other data which is critical to improve care coordination, such as a patient’s recent hospital admission, can also be communicated to the physician in real time.

“As healthcare reform pushes to lower costs, while keeping patients healthier through more preventative care measures, facilitating automated, real-time data assessments with actionable alerts is key to making these advancements,” said Raj Toleti, CEO of PatientPoint. “Our quality reporting and improvement engine facilitates the concept of coordinated care and enables providers to meet a number of ACO, PQRI and pay-for-performance initiatives through increasing patient engagement, capturing valuable patient details and enabling more meaningful patient encounters.”

By analyzing the patient clinical profile, the application can generate real-time messages to alert the provider about gaps in care or potential dangerous drug interactions while the patient is completing check-in.

Patients are also engaged during check-out with targeted messages that ensure priority items, such as obtaining a prescription for a new medication or an order for an annual mammogram, have been completed during their encounter. PatientPoint sends follow up messages to the patient through their preferred communication channel to further close gaps in care and make certain that the identified physician orders are completed. The progress is then reported back to the provider. This approach aims to alleviate the provider of significant infrastructure and overhead costs for patient outreach and follow-up.

“Implementing a process that benefits and connects providers, health plans and patients ultimately leads to savings for all and creates a more collaborative care environment,” Toleti added.

In addition to clinical benefits, providers are able to generate new revenue opportunities by providing targeted health screenings and assessments to patients upon check-in to identify at-risk patients for certain illnesses. This approach facilitates the collection of key patient care measures that lead to quality care reimbursement opportunities from health plans, without requiring additional work from the provider.

About PatientPoint™

PatientPoint™ provides self-service solutions and end-to-end billing services that enable physician practices to streamline administrative and clinical workflow, expedite revenue collection, conduct real-time claims adjudication and improve financial performance, including online pre-registration, patient check-in, scheduling, bill payment and mobile charge capture applications. The company also offers health IT consulting services to individual practices and regional extension centers. For more information, visit


For PatientPoint
Dodge Communications
Chowning Johnson, 770-576-2546
[email protected]

KEYWORDS:   United States  North America  Florida

INDUSTRY KEYWORDS:   Technology  Software  Practice Management  Health  Hospitals  Professional Services  Finance  Managed Care