OK, did you read where people's dissatisfaction with hospitals dragged the American Customer Satisfaction Index down by five points? In response to the survey's results, a spokesperson for the American Hospital Association said hospitals have made and continue to make "tremendous improvements" in the quality of care.
I don't know about you, but I completely disagree with the notion that a hospital association--or any association for that matter--can determine whether or not they've made "tremendous improvements" in quality of care. Isn't that something for patients to decide?
Apparently I'm not alone in my thinking.