Patient-centric care may improve revenues, margins for hospitals

Research from consulting firm Accenture suggests that a patient-centric model of care may increase the financial bottom line for hospitals. The report examined six years of hospital margin data reported for the Centers for Medicare & Medicaid Services and compared it with patient experiences recorded in the Hospital Consumer Assessment of Healthcare Providers and Systems. The analysis found that hospitals that performed the best on HCAHPS achieved net margins that were an average of 50 percent higher than those with average ratings. The correlation between higher margins and positive patient experiences was recorded across all types of hospitals, according to the report. Study (.pdf)