Overall Patient Satisfaction for Personal Doctors Led by Houston-based KelseyCare Plan According to Latest National Consum

For five consecutive years, the KelseyCare health plan has outpaced the Texas statewide average in overall patient satisfaction

HOUSTON--(BUSINESS WIRE)-- According to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) (https://www.cahps.ahrq.gov) survey, for the fifth consecutive year Houston-based health plan “KelseyCare” powered by CIGNA (http://www.kelseycare.com) leads Texas health plans in enrollee ratings of overall satisfaction with their health care. The survey included commercial health benefit plans in the Greater Houston area as well as Texas.

  • Ninety percent of KelseyCare enrollees ranked their “health care overall” at a seven or higher. Fifty-seven percent rated it at a nine or 10, which is the highest ranking possible. KelseyCare received the highest enrollee satisfaction ratings when compared to other health care plans across Texas and surpassed the state average of 48 percent.
  • Eighty-four percent of plan participants rated their “health care plan overall” at a seven or higher. Fifty-two percent of the enrollees gave the plan a nine or 10.
  • KelseyCare also leads all other health care plans in the state in “personal doctor overall” satisfaction with 70 percent satisfaction rating compared to the state average of 63 percent.

“With recent health care reform, there is much discussion about the benefits an Accountable Care Organization (ACO) model like KelseyCare delivers to the patient as well as to overall employer value,” says Dr. Patrick Carter, medical director of Care Coordination and Quality Improvement at Kelsey-Seybold Clinic. “Considering KelseyCare’s continued year-after-year success in overall enrollee satisfaction – consistently outpacing our competitors – we know the ACO model works to not only provide high-satisfaction, but also quality and value for patients and employers.”

An ACO is responsible for quality of care and cost for a population of patients with a focus on care coordination, best practices and quality measurement.

The KelseyCare health care model is based on the delivery of high quality, “evidence-based” medical care in which physicians in multiple specialties share information and coordinate care on behalf of patients.

The CAHPS survey is conducted annually by the U.S. Department of Health and Human Services Agency for Healthcare Research and Quality to independently measure and report consumers’ evaluations of health care plans. KelseyCare is a product of Kelsey-Seybold Clinic and CIGNA Healthcare. Kelsey-Seybold is a nationally recognized medical group practice serving more than 400,000 unique patients in the greater Houston area.

About Kelsey-Seybold Clinic

Kelsey-Seybold Clinic is Houston's premier community-based physician group, founded in 1949 by Dr. Mavis Kelsey in Houston's famous Texas Medical Center. More than 350 Kelsey-Seybold physicians practice at 20 locations in the greater Houston area. Medical services offered by Kelsey-Seybold include outpatient medical care in more than 50 medical specialties, outpatient surgery centers, nationally accredited Breast Diagnostic Centers and Cancer Centers, advanced radiology services, onsite and online Kelsey Pharmacy services and secure communication portals for patients to communicate with their health care team. Kelsey-Seybold has proudly served the National Aeronautics and Space Administration since 1966 and today provides medical services onsite at the Johnson Space Center, the White Sands Test Facility in New Mexico, and in Moscow. For more information about Kelsey-Seybold Clinic, visit www.kelsey-seybold.com. To follow Kelsey-Seybold on Twitter, visit twitter.com/kelseyseybold. To follow Kelsey-Seybold on Facebook, visit www.facebook.com/KelseySeyboldClinic.

About KelseyCare

KelseyCare is a fully insured health benefits plan offering a “select provider network” on the CIGNA Healthcare benefits platform. The Kelsey-Seybold Clinic network includes more than 350 Kelsey-Seybold physicians at 20 locations throughout the region, and more than 1,800 affiliated physicians selected by Kelsey-Seybold physician leadership for quality care. KelseyCare is available to employers with a minimum of 50 employees working in the greater Houston area.

KelseyCare Powered by Cigna is offered to both self-funded and fully insured employers.


Kelsey-Seybold Clinic
Rachelle Khalaf, 713-442-4919
[email protected]

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