Orlando Regional Medical Center Improves Care Coordination by Launching PerfectServe’s Clinical Communications System

KNOXVILLE, Tenn.--(BUSINESS WIRE)-- PerfectServe, the premier provider of voice, online and mobile clinician-to-clinician communications, announced today that Orlando Regional Medical Center (ORMC) and M.D. Anderson Cancer Center Orlando are live with PerfectServe.

“Our physicians were frustrated by how difficult it was to contact each other,” said Dr. Mark Sand, vice chief of staff for Orlando Health. “With PerfectServe, it is extremely easy for our physicians to find and contact other members of the medical staff.”

“PerfectServe provides a clarity and timeliness for all our communications that also enhances patient safety,” said Dr. Tim Bullard, chief medical officer at ORMC.

PerfectServe enables physicians and nurses to quickly and easily connect with anyone on the hospital’s medical staff by dialing a single number. Calls and messages route automatically to the right physician, in the right way, based on their preferences for that moment in time.

Orlando Regional Medical Center and M.D. Anderson Cancer Center are using PerfectServe to contact physicians over 600 times per day.

“Every doctor has different preferences on how and when they want to be reached,” said Anne Peach, chief nursing officer at Orlando Health. “And our nurses often try many times to reach multiple physicians using redundant lists. An important aspect of PerfectServe is that it automatically knows who is covering and how to reach that particular physician. This allows both doctors and nurses to be in touch with each other, faster.”

“PerfectServe really streamlines the effort for nurses to get a hold of physicians,” said Beth Rudloff, chief operating officer at MD Anderson Cancer Center Orlando. “The information is more accurate too. PerfectServe provides faster communication and it will allow the caregivers to spend more time with the patient.”

PerfectServe facilitates fast, accurate and reliable communications through a highly efficient, standardized and documented method that reduces variability in the clinical communications process. It has four core capabilities to benefit physicians, nurses and other clinicians:

  • A physician-centric, rules-based communications workflow engine that allows physicians to filter and control the communications they receive based on their practice workflow and personal contact preferences.
  • A single network platform with easy access—voice, Web and mobile interfaces—that connect every clinician in the Orlando Health community.
  • Integrated ED call management, clinical team alert and practice call management modules.
  • Mobile tools and a 24/7 help center staffed with clinical communications experts that make it easy for physicians to keep their rules current and optimize their workflow.

About Orlando Health

Orlando Health is a $1.7 billion not-for-profit health care organization and a community-based network of hospitals and care centers in the Orlando region that serves more than 1.6 million patients annually. The health system includes the 808-bed Orlando Regional Medical Center and the M.D. Anderson Cancer Center Orlando, the first affiliate of one of the nation’s premier cancer centers.

About PerfectServe

PerfectServe offers intelligent voice, online and mobile clinical communication solutions that route calls and messages to the right doctor, at the right time. It gives physicians complete control over the communications they receive while enabling hospital clinicians to expedite and improve care coordination. Based in Knoxville, Tenn., PerfectServe processes more than 30 million clinical communication interactions each year involving more than 16,500 physicians in 154 markets across the U.S. For more information, visit www.perfectserve.com.


Kathleen Kinser, 865-212-5365
[email protected]

KEYWORDS:   United States  North America  Florida

INDUSTRY KEYWORDS:   Technology  Internet  Practice Management  Health  Hospitals  Mobile/Wireless  VoIP