Office Ally Launches “Real-Time” Clinical Messaging Tool Designed to Improve Patient Outcomes and Reduce Healthcare

VANCOUVER, Wash.--(BUSINESS WIRE)-- As part of its ongoing commitment to controlling healthcare costs while improving patient outcomes, Office Ally announced today the introduction of a new real-time clinical messaging tool called MessageMate.

Through MessageMate, providers are notified in real time and at point of care of the recommended clinical procedures most advantageous to the patient. Patients are also notified electronically through Office Ally’s patient portal – Patient Ally. Studies have shown that such real-time messaging significantly improves quality of care and allows for better results of disease management, resulting in fewer hospitalizations and reducing serious medical errors. Clinical messaging has also been shown to increase compliance with HEDIS and NCQA guidelines, thus reducing overall healthcare costs.

“While there are a number of other fine clinical messaging systems already in the market, very few can deliver the message in real time to the provider and patient,” said Brian O’Neill, president and CEO of Office Ally. “Adding this component will prove to be a substantial benefit to everyone, and we are delighted to be able to enhance our full suite of services with this important capability.”

Office Ally’s new clinical messaging delivery system can transmit messages to providers utilizing the company’s clearinghouse, practice management programs or electronic health records systems. The messages can come directly from outside sources such as health plans, TPAs, IPAs, ACOs or HIEs and can also be generated internally based on payer’s business protocols with Office Ally’s clinical engine.

“Like all of our products, our new clinical messaging tool is simple to implement and requires very little investment on the insurer’s side,” said O’Neill. “This combination of ease and affordability is what the market is telling us they need, and we are responding accordingly.”

And the market is responding to Office Ally as well. In 2010 the company witnessed record-setting performance and a 30 percent increase in the number of users of its services nationwide. Today more than 340,000 users rely on one or more of the company’s products to increase efficiencies and profitability.

Office Ally is the only organization in the country offering healthcare providers a full complement of revenue-cycle management services including a patient portal, electronic health records, a practice management system, a clearinghouse and a billing service. Founded in 2000, the company currently works with more than 150,000 providers and 4,400 insurance carriers in all 50 states. It also houses eligibility for nearly 400 IPAs and small health plans. Its complete suite of interactive asp, Internet-based solutions include a patient health registry – Patient Ally™, electronic health records – EHR 24/7™, practice management – Practice Mate™, clearinghouse, and case management – Case Mate™. All of Office Ally’s products and services are offered at minimal or no cost to providers, with training and technical support available 24/7. Further information may be obtained at


Office Ally
Ross Goldberg, 818-597-8453, x-1
[email protected]

KEYWORDS:   United States  North America  Washington

INDUSTRY KEYWORDS:   Technology  Telecommunications  Practice Management  Health  Hospitals