INDIANAPOLIS--(BUSINESS WIRE)-- National Government Services, Inc. announced today that it has been awarded the contract to support the Next Generation Desktop (NGD) for the Centers for Medicare & Medicaid Services (CMS) for the next five years.
The contract is valued at over $111 million over five years. National Government Services has held the contract since the NGD’s inception.
The NGD is the desktop application used by all Medicare Contact Center Customer Service Representatives (CSRs) to answer millions of calls from Medicare beneficiaries. The application reduces the amount of time required to help Medicare beneficiaries and improves the CSRs ability to provide more timely and accurate service for inquiries.
One key function of the application is to allow CSRs to access information the beneficiary may have previously entered into the Medicare Website, MyMedicare.gov. For example, if someone had been in the process of choosing a Medicare Prescription Drug Plan, but needed assistance, that individual could simply call 1-800-Medicare and the CSR would have the information previously entered at their fingertips.
“Data integration is a critical innovation in the health care IT arena,” Tim Masheck, National Government Services Vice President of Health Information Technology, explains. “Such technology enables those on the front lines to provide better patient care and a more pleasant experience overall. National Government Services is proud that we were called upon yet again to ensure the integrity of this critical application.”
1-800-Medicare received 26 million calls last year with approximately 3,500 CSRs at the call center using the NGD desktop tool to assist callers with their Medicare inquiries.
“This award is an important signal of CMS’s continuing confidence in National Government Services and a key step in our efforts to further grow our business,” stated National Government Services president Sandra Miller. “We look forward to helping CMS continue to innovate and provide better service to all of its 46 million Medicare beneficiaries.”
About National Government Services, Inc.
For 46 years, National Government Services has been a trusted partner and innovative leader in federal health care contracting. Employing more than 2,000 associates, National Government Services is committed to providing robust health information technology and administrative services. As a Medicare contractor for the Centers for Medicare & Medicaid Services (CMS), National Government Services processed 170 million Medicare claims and administered benefits of $75.6 billion from the Medicare Trust Fund in 2011. National Government Services is a subsidiary of WellPoint, a Fortune 50 company, and one of the largest health benefits companies in the nation. Additional information about National Government Services is available at www.wellpoint.com/ngs.
WellPoint works to simplify the connection between Health, Care and Value. We help to improve the health of our members and our communities, and provide greater value to our customers and shareholders. WellPoint is one of the nation's largest health benefits companies, with 34 million members in its affiliated health plans, and a total of more than 65 million individuals served through its subsidiaries. Additional information about WellPoint is available at www.wellpoint.com.
National Government Services, Inc.
Gene Rodriguez, 317-488-6168
Michael Kleinman, 317-488-6713
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