Massachusetts General workers earn $250 to watch customer service video; Patients still want to see the doctor despite remote monitoring advantages;

News From Around the Web

> Hospitals and doctors struggle to say sorry for mistakes, given that an apology could be taken as an admission of negligence and become fodder for a future malpractice suit, The Legal Intelligencer reported. Article

> To get its 22,000 employees to watch an 11-minute customer service video, Massachusetts General Hospital offered a $250 bonus, reported The Boston Globe. Article

> Thanks to decreased patient volume, Corcoran (Calif.) District Hospital laid off 19 employees, including some executives and managers, according to the Hanford Sentinel. Article

Health IT News

> Despite the advantages of remote monitoring, some patients still prefer in-office visits. Article

> The HIPAA security rule leads to uncertainty about how to make text messaging policy decisions, according to an article in the American Journal of Public Health. Article

> Docs must adopt health IT more quickly, cardiologist Eric Topol, a professor of genomics at The Scripps Research Institute in San Diego, tells FierceHealthIT. Interview

And Finally… Releasing heart-shaped balloons might get you more than love … a felony. Article