Kindred Healthcare Issues 2009 Quality and Social Responsibility Report

LOUISVILLE, Ky.--(BUSINESS WIRE)-- Kindred Healthcare, Inc. (the “Company”) (NYSE:KND) today announced that it has issued its 2009 Quality and Social Responsibility Report. The report outlines the Company’s progress in improving quality indicators, clinical outcomes and customer satisfaction.

The report highlights a few of the Company’s achievements in improving the lives of its patients and residents, including:

  • The Company has continued to reduce employee turnover and increase retention.
  • Our Hospitals have made steady progress in improving customer satisfaction and clinical outcomes as measured against national benchmarks.
  • Our Nursing and Rehabilitation Centers have shown continued improvement in survey performance, quality indicators and customer service.
  • Peoplefirst Rehabilitation has produced significant improvement in the clinical outcomes and function of the patients it treats.
  • More than 54% of the patients and residents the Company cared for in 2009 went home or to a lower level of care after an average stay of 32 days and, importantly, 90% would recommend Kindred again for care.

The report is available at

“The report underscores our commitment to transparency and quality improvement and highlights many of Kindred Healthcare’s key accomplishments,” said Paul J. Diaz, President and Chief Executive Officer of the Company. “As the report illustrates, even in a difficult economic and operating environment, we continue to make progress improving the quality of services and clinical outcomes we are providing our patients and residents thanks to the efforts of our 54,100 dedicated employees.”

Mr. Diaz continued, “As a provider of healthcare services to some of the nation’s sickest patients, we view our responsibility to provide quality care as central to our mission. We constantly assess and reassess how we can improve the quality of the services we provide and the clinical outcomes our patients deserve. Delivering quality healthcare services has been and always will be our number one priority.”

About Kindred Healthcare

Kindred Healthcare, Inc., a top-200 private employer in the United States, is a FORTUNE 500 healthcare services company based in Louisville, Kentucky with annual revenues of over $4.2 billion and approximately 54,100 employees in 41 states. At December 31, 2009, Kindred through its subsidiaries provided healthcare services in 621 locations, including 83 long-term acute care hospitals, 222 nursing and rehabilitation centers and a contract rehabilitation services business, Peoplefirst rehabilitation services, which served 316 non-affiliated facilities. Ranked one of Fortune magazine’s Most Admired Healthcare Companies in 2009 and 2010, Kindred’s mission is to promote healing, provide hope, preserve dignity and produce value for each patient, resident, family member, customer, employee and shareholder we serve. For more information, go to


Kindred Healthcare, Inc.
Susan E. Moss, 502-596-7296
Vice President, Communications

KEYWORDS:   United States  North America  Kentucky

INDUSTRY KEYWORDS:   Health  Hospitals  Other Health  Nursing