J.D. Power and Associates Reports: HealthPartners shows positive gains in overall member experience

HealthPartners ranks second overall in the Minnesota-Wisconsin region

MINNEAPOLIS--(BUSINESS WIRE)-- HealthPartners performed above the regional average for overall experience and for all seven factors used to measure member experience, making significant improvements in overall member experience, information and communication, and provider choice according to J.D. Power and Associates 2012 U.S. Member Health Plan Study. HealthPartners ranked second overall in the region.

The study measures overall member experience based on seven factors: coverage and benefits, provider choice, information and communication, claims processing, statements, customer service and approval process. The study includes eight commercial health plans in the Minnesota-Wisconsin region.

HealthPartners ranks above the regional average in overall member experience and performed well in the claims processing factor among the largest commercial health plans in the Minnesota-Wisconsin region.

“We are very proud to be recognized as one of the higher performing health plans in the region for providing exceptional customer service and experience,” said Scott Aebischer, HealthPartners senior vice president of customer service and product innovation. “Our goal is to provide our members with top quality service and care; this high ranking is a testament to this work.”

HealthPartners received 724 points, 33 points higher than the regional average of 691. J.D. Power and Associates surveyed more than 32,000 members of commercial health plans in through an online survey.

About HealthPartners
Founded in 1957, the HealthPartners (www.healthpartners.com) family of health care companies serves more than 1.4 million medical and dental health plan members nationwide. It is the largest consumer-governed, nonprofit health care organization in the nation providing care, coverage, research and education to improve the health of members, patients and the community. HealthPartners is the top-ranked commercial health plan in Minnesota and is also ranked among the top 25 plans in the nation according to NCQA's Health Insurance Plan Rankings 2011-12 - private.


Sarah Haverkamp, 952-883-5305
Pager: 651-629-0411
[email protected]

KEYWORDS:   United States  North America  Minnesota

INDUSTRY KEYWORDS:   Practice Management  Health  Hospitals  Professional Services  Human Resources  Insurance  General Health