Ingenix to Manage Bethesda Healthcare System’s Revenue Cycle Activities

Comprehensive revenue cycle management solutions and expert staff from Ingenix will enable Bethesda Healthcare System to improve productivity, increase revenue and reduce costs

EDEN PRAIRIE, Minn. & BOYNTON BEACH, Fla.--(BUSINESS WIRE)-- Bethesda Healthcare System, a not-for-profit, 401-bed health care organization serving South Palm Beach County, Fla., has selected Ingenix to manage comprehensive revenue cycle functions for its hospital and outpatient facilities.

Bill Miller, president of provider solutions at Ingenix (Photo: Ingenix)

Bill Miller, president of provider solutions at Ingenix (Photo: Ingenix)

The arrangement enables Bethesda Healthcare System to maximize the dedication of resources to patient care as Ingenix assumes responsibility for administrative operations to reduce denied claims and ensure prompt, accurate payments.

Ingenix will redesign revenue cycle processes across Bethesda Healthcare System, using an integrated suite of technology and services, including Ingenix’s Electronic Financial Record™ (eFR™) technology, computer-assisted coding and electronic health records solutions, patient financial counseling services, emergency department information systems and medical necessity consulting. Ingenix will also provide full-time onsite staff to manage revenue-related functions, including scheduling, patient registration, health information management, patient financial services, decision support and managed care contracting.

The Ingenix eFR platform will serve as the cornerstone of revenue cycle solutions for Bethesda. The eFR integrates disparate financial data into a single database to create a real-time, patient-centered financial record. The system uses automated intelligent workflow processes to advance documentation to each department that sees a patient in the course of his or her care, flagging items that require information and alerting the appropriate person to take steps to keep claims and reimbursement processes moving forward. This automation minimizes time spent on administration and will allow Bethesda Healthcare System to achieve faster claims reimbursement, while reducing administrative costs.

“As health care delivery systems integrate to increase the coordination of patient care, we need a comprehensive approach to financial operations,” said Joanne Aquilina, vice president of finance and CFO of Bethesda Healthcare System. “After an extensive evaluation process, we determined Ingenix could best provide us with the support necessary to enhance revenue cycle performance and enable us to better meet the ever-growing needs of the community we serve.”

“With little investment risk, Bethesda Healthcare System will gain considerable financial expertise, services and technology solutions that will deliver better control of operational costs and more predictable revenue streams,” said Bill Miller, president of provider solutions at Ingenix.

“Ingenix will help Bethesda Healthcare System improve financial performance by providing efficient, integrated systems and expert staff who are skilled at designing processes to eliminate administrative bottlenecks and increase productivity,” said Miller. “Ingenix’s flexible approach to working within Bethesda’s organizational structure, and our alignment with their goals, will be critical to helping Bethesda deliver its vision.”

About Bethesda Healthcare System
Founded in 1959, Bethesda Healthcare System is a nonprofit healthcare organization serving the medical needs of South Palm Beach County with a mission to provide quality health services in a caring manner. As the flagship of Bethesda Healthcare System, Bethesda Memorial Hospital is a 401-bed hospital with more than 550 physicians in more than 40 areas of specialty on its medical staff. Bethesda Memorial Hospital and its affiliates offer a full array of healthcare services, including general, vascular and endovascular surgery, maternity, neonatal and pediatric intensive care, women’s health services and the Bethesda Comprehensive Cancer Center, an Affiliate of the H. Lee Moffitt Cancer Center and Research Institute. The Bethesda Heart Hospital, a 39-bed, all private room facility, provides the most comprehensive level of cardiovascular services and is ranked among the top five percent of heart hospitals nationwide by the Society of Thoracic Surgeons. Bethesda Healthcare System is building an 80-bed community hospital on the northeast corner of Boynton Beach Boulevard and US-441. The new Bethesda West Hospital will open in early 2013. Visit us at

About Ingenix
Ingenix is a leading provider of health information, technology and consulting services. Organizations, institutions, businesses and government agencies that comprise the health care system depend on Ingenix solutions and insights to improve their performance. Visit for more information.

Photos/Multimedia Gallery Available:


Kyle Christensen, 952-833-7446
[email protected]
Bethesda Healthcare System
Lisa Kronhaus, 561-737-7733, ext.4320
[email protected]

KEYWORDS:   United States  North America  Florida  Minnesota

INDUSTRY KEYWORDS:   Technology  Data Management  Practice Management  Health  Hospitals  Professional Services  Consulting  Insurance  General Health  Managed Care


Bill Miller, president of provider solutions at Ingenix (Photo: Ingenix)

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