How to more effectively collect from patients; Hospital training can help doc-nurse relationships;

> FiercePracticeManagement Editor Debra Beaulieu discusses a simple story about an amazing patient experience. Column

> Not suing patients for bad debt and increased price transparency are among FierceHealthFinance Editor Ron Shinkman's tips to better patient collections. Article

> FierceHealthPayer Editor Dina Overland explains why private exchanges could become the next Travelocity. Column

> Hospital training programs can improve physician-nurse relations, according to FierceHealthcare Associate Editor Alicia Caramenico, who said the clinician dynamic is a sore subject in sore need of a solution. Op-ed

And Finally… Some helpful holiday advice. Article