While many say that quality outcomes or amenities like flat screen TVs or private rooms drive patient satisfaction, a third factor--communication--also carries much weight. "I'm much more likely to judge a hospital experience on the communication skills of the nursing staff and physicians, the relative order or chaos of the visit and my admittedly nonclinical take on the overall decision-making process," Haydn Bush writes in Hospitals &Health Networks Daily. Hospitals, he notes, need to keep in mind that staff behavior and institutional order--or lack thereof--can impact a patient's overall hospital experience. Article