Frost & Sullivan Recognizes Vidyo for Outstanding Customer Value in Traditional and New Applications for Videoconferencing in Healthcare

Vidyo sets itself apart by keeping ahead of the curve and implementing its products and services in novel ways

MOUNTAIN VIEW, Calif., Oct. 29, 2012 /PRNewswire/ -- Based on its recent analysis of the video telemedicine market, Frost & Sullivan recognizes Vidyo with the 2012 North American Frost & Sullivan Customer Value Enhancement Award for its new innovative applications of video conferencing in the healthcare environment.

In addition to the more traditional business applications, there has been significant growth in utilizing video conferencing to actually provide healthcare services from healthcare providers to patients, commonly called video telemedicine. These services are already changing the way healthcare is provided by bringing specialists to hospitals in need, enabling visitations to patients in remote regions, or giving patients a more convenient visitation venue.

"The intimate use of video conferencing in healthcare delivery has created a distinct set of needs and revenue opportunities, which require a significant level of expertise and experience to produce value to the customer," says Frost & Sullivan Senior Industry Analyst Zachary Bujnoch. "Vidyo has displayed a superior, consistent effort to maintain and expand its value to the customer through both established and new applications of video conferencing in healthcare."

Rapid expansion of applications for video conferencing in healthcare is expected to continue for at least the next five years, in addition to constant growth in already established applications of video, such as in telemedicine. Vidyo is comfortably poised to ride the wave, having a strong foothold in traditional and novel healthcare videoconferencing applications.

Vidyo is a long-standing industry leader in traditional value offerings, such as video consultation, remote specialty services, and physician education and collaboration. For instance, Vidyo's collaboration with the Ontario Telemedicine Network sees more than 165,000 consultations carried out remotely each year. Its work with American Well offers a complete online healthcare delivery service to patients. Vidyo's recent work with AMD telemedicine on integration of various medical devices and imaging software into the video conference also provides a fully integrated point of care, simplified for the use of the physician.

While these examples highlight the strong foundation of customer value delivered by Vidyo and its partners by leveraging the company's customizable platform, its new and novel applications for its video conferencing products and services are of even more value since they are based on the company's deep and discerning understanding of user needs. Based on the analysis of continuous customer feedback, Vidyo is pioneering in expanding customer value in three different areas—remote home care, retail telehealth, and the intensive care setting.

"Retail telehealth is a highly emergent space that is trying to provide healthcare services in the very consumer-driven retail market," elaborates Bujnoch. "Vidyo collaborates with Health Spot to provide a self-sufficient kiosk that can host a complete diagnostic consultation, including video conferencing with a physician in any retail environment."

These novel market and usage scenarios are enabled by Vidyo's flexible software platform for video conferencing that delivers quality at disruptive price points. The platform has an extensive suite of Application Programming Interfaces (APIs) that lends itself to adaptation and integration into healthcare ecosystem tools by both Vidyo and its partner community. This allows for implementation over the public network, which is critical for large-scale telehealth programs and for any program that reaches out to patients' homes.

In addition, Vidyo HIPAA-compliant system is owner-controlled, which provides the level of administration and configuration required to manage all aspects of large-scale telehealth programs. The result is video communication integrated with the natural workflow, such that the experience for the care provider and patient is closer to a traditional in-person visit than the siloed video conferencing solutions of the past, enabling physicians to focus on patient care instead of technology.

Overall, Frost & Sullivan firmly believes that Vidyo has successfully identified and prioritized new and novel applications for video conferencing in healthcare by continually enhancing its customer value and driving innovation in a demanding industry. For this achievement, Vidyo is the worthiest recipient of the 2012 Frost & Sullivan Customer Value Enhancement Award. To read the full report visit

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This Award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Vidyo

Vidyo, Inc. pioneered personal telepresence enabling natural, HD multi-point video conferencing on tablets and smartphones, PCs and Macs, room systems, gateways that interoperate with H.323 and SIP endpoints, telepresence solutions and affordable cloud-based broadcast solutions. Request a free trial of Vidyo and learn more at, on the Blog or follow @vidyo on Twitter.

About Frost & Sullivan

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SOURCE Frost & Sullivan