EXTENSION, INC. Enhances Nurse-Patient Communications Within the VA

EXTENSION’s dedicated public sector team focuses on expanding its growing client base

FORT WAYNE, Ind.--(BUSINESS WIRE)-- EXTENSION, INC.’s rapidly growing customer base now includes numerous implementations within the VA that are enhancing communications between nurses, patients, and other healthcare professionals. In Q3 of 2011, one-third of all EXTENSION accounts sold were in the public sector indicating EXTENSION’s momentum within this healthcare community. EXTENSION recently hired a dedicated public sector representative who is focused on better understanding the clinical workflow needs of staff within the VA and DoD and ensuring their specific workflow challenges are solved.

According to Rick Williams, EXTENSION’s Director - Public Healthcare Sector, “The VA serves our national heroes – the men and women in uniform. Many of these patients have unique medical needs such as those that become disabled or wounded in active duty. EXTENSION equips the healthcare professionals serving these patients with contextual clinical alerts - delivered to their preferred communication device – which allows them to adequately address the specific needs of patients.”

The most common workflows requested by public sector clients include nurse call alerts, patient monitor alerts, critical lab result notifications, HIPAA-compliant text messaging, full report availability notifications, and staff assignment. EXTENSION seamlessly integrates with numerous nurse call systems via standard interfaces (TAP, HL7) and other medical devices and health information systems including VistA - the VA’s own proprietary EHR. EXTENSION’s Device Messaging solution is gaining a lot of interest within the VA. The solution enables clinicians to exchange secure, text-based messages without compromising protected health information (PHI).

EXTENSION’s device-inclusive platform instantly connects clinicians on their preferred communications tool, which includes Android and iPhone smartphones and tablets, Cisco, Polycom, and Ascom VoIP phones, and Vocera communication badges and phones. EXTENSION plans to announce more endpoints in 2012. EXTENSION enables VA facilities to use a variety of devices to improve staff communication and to reduce the bottlenecks created by traditional communication tools. The result is improved cross-departmental communication and reduced clinical errors and costs.

Interested parties can learn more about EXTENSION’s VA installations by visiting the EXTENSION booth at the Annual HIMSS Conference and Exhibition (Booth 7116) in Las Vegas, February 21-23, or the ANCC National Magnet Conference in Los Angeles from October 10-12.


EXTENSION® offers award-winning software solutions that facilitate instant communication between patients and clinicians. Our solutions enhance common communication devices used as clinical workflow tools by aggregating data from various HIS/IT systems and delivering time-critical alerts to devices. The results are better patient care, increased satisfaction, and greater return on IT investments. For more, visit www.OpenTheRedBox.com.


Jenny Kakasuleff, 317-345-4176
[email protected]

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