DSS Research is NCQA Certified to Conduct CAHPS PCMH® Surveys

DSS continues to expand CAHPS® survey offerings

FORT WORTH, Texas, Dec. 5, 2011 /PRNewswire/ -- DSS Research, the leader in health care market research and consulting, announced today that it has been fully NCQA certified as a CAHPS Patient-Centered Medical Home (PCMH) Survey Vendor.

NCQA ensures standardization of data collection so that results from consumer experiences are comparable across practices. To be an NCQA Certified CAHPS PCMH Survey Vendor, an organization must demonstrate that it has the capabilities, experience, and expert personnel to accurately administer the survey.

"Our participation in the PCMH program is a reflection of our commitment to assisting clients in improving the member / patient experience. We are excited about being accepted into the program by NCQA and will be working on our processes around flawless and timely execution and, in particular, developing extended analytical and reporting options to give clients online access to the highest level of quality improvement guidance," said Roger Gates, Ph.D., DSS Research president and CEO.

Developed jointly by the Agency for Healthcare Research and Quality (AHRQ), NCQA and the Commonwealth Fund, the Consumer Assessment of Health Care Providers and Systems (CAHPS®) Patient Centered Medical Home (PCMH) is the most comprehensive tool available for assessing consumers' experiences with their clinicians' practices.

About DSS Research
DSS Research is a national research and consulting firm specializing in health care. Since 1982, DSS has conducted research and provided customer insights and solutions for health insurance organizations, health care providers, health and wellness organizations and medical products companies across the country and the globe. DSS is organized in three Solutions Groups – Industry Programs, Custom and Strategy – covering the range of client research needs and the different resources and skills needed in those areas. DSS maintains a high-level view of the evolving health care and health insurance marketplaces and employs more than 300 health care research specialists.

About NCQA

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers.

CAHPS®and PCMH CAHPS® are registered trademarks of the Agency for Healthcare Research and Quality (AHRQ).