Cultural training unites hospital administrators, physicians

Two weeks ago, I was asked to visit a Midwestern hospital where physicians had voted to have the CEO's contract terminated. During several years of fighting, battle lines had developed over what was the physicians' responsibility for caring for patients versus hospital administrators' rights to manage hospital operations, writes Dr. Kenneth H. Cohn, a practicing general surgeon/MBA and CEO of HealthcareCollaboration, in a Hospital Impact blog post. Hot-button words, such as "disruptive" and "abusive," added flames to the fire.

I've learned that each medical staff has its own culture based on beliefs, attitudes, habits, and stories that one ignores at one's own peril. Resolving a medical staff crisis requires a facilitator--a guide from the side, rather than a sage on the stage. --To learn more, read the full post at HospitalImpact