Convergent and Health Management Associates to Discuss Developing a Patient Access Pre-Arrival Contact Center at Healthcare Business Insights Fall Retreat

Case study presentation to outline best practices and considerations for creating and implementing centralized patient access operations

Convergent and Health Management Associates to Discuss Developing a Patient Access Pre-Arrival Contact Center at Healthcare Business Insights Fall Retreat

<0> Convergent Revenue Cycle Management, Inc.Matthew Swain, 540-336-3981 </0>

Revenue Cycle Management, Inc., a leading provider of healthcare revenue cycle management and patient access solutions, and national healthcare provider Health Management Associates, Inc., will be presenting at Healthcare Business Insights’ (HBI) Fall Member Retreat in Orlando, FL. Tammy Stone, Director of Operations for Health Management Associates and Tina Eller, Vice President of Patient Access Operations for Convergent, will be educating representatives from hospitals and health systems across the nation on Health Management Associates’ strategic decision to enhance and improve financial operations by converting to a centralized patient access model through the use of Convergent’s consumer-focused patient contact center. Running November 6-8, HBI’s retreat focuses on research, education, best practices, and strategies for healthcare leaders involved in revenue cycle, supply chain, quality, and information technology.

“I am very excited about partnering with Health Management Associates!” says Eller. “Our cutting edge work flow technology, best practice patient access processes, and dedicated customer-focused staff will serve to minimize risk, protect revenue integrity and maintain patient-first customer focus for Health Management Associates.”

“Health Management Associates is a well known innovator in healthcare and in revenue cycle operations,” adds Derek Pickell, CEO of Convergent’s healthcare division. “We are thrilled to partner with them and educate other healthcare leaders on how we helped them create a centralized regional pre-arrival patient contact center that has helped reduce patient access-related denials, increase reimbursement at point-of-service collections, and provide superior patient service through our program. We are all focused on the mission to ensure that every patient’s experience with the pre-arrival contact center is an extraordinary one!”

Convergent is one of America’s largest business process outsourcing, revenue cycle and receivables management companies, with thirteen operating centers across four time zones and over 2,000 employees. The healthcare division helps providers improve financial operating performance and increase patient and physician satisfaction with their revenue cycle management solutions through consumer-focused patient contact center technology, healthcare regulatory expertise, a unique attorney-driven approach, and next-generation analytics.

For more information, visit or contact the media relations department at 540-336-3981.

With nearly 700 employees, including more than 60 healthcare attorneys, Convergent’s healthcare division has a 20 plus year history of innovation in the healthcare industry. Convergent’s regulatory expertise and consumer-focused patient contact center technology optimize revenue cycle performance and improve healthcare provider relationships with patients.

As the premier niche revenue cycle management company in healthcare, Convergent provides innovative solutions across the revenue cycle spectrum including front-end patient access, early out self-pay collections, attorney-powered third party reimbursement and bad debt recovery (through Convergent Healthcare Recoveries, Inc.). The healthcare division has operation centers in Virginia, Texas, New York, Florida, and Illinois.

Headquartered in Atlanta, CRI is one of America’s largest revenue cycle, receivables and customer care management companies with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, financial institutions and others.