CommandAware® Incident Management System Facilitates Emergency Response in Great California ShakeOut Earthquake Drill

SAN DIEGO--(BUSINESS WIRE)-- Concerro, Inc., the market leader in SaaS-based workforce management and emergency response systems that facilitate real-time information access, successfully deployed its CommandAware® hospital incident management system during the Great California ShakeOut, held October 21 to help improve disaster preparedness. Organized by The Earthquake Country Alliance, nearly 8 million people throughout California took part in the earthquake drill, including schools, businesses, hospitals and emergency responders.

Over 139 individuals from 14 hospitals throughout the state, including Good Samaritan Hospital, Providence St. Joseph Medical Center, Ronald Reagan UCLA Medical Center, Santa Monica UCLA Medical Center, USC University Hospital and West Hills Hospital & Medical Center activated the CommandAware web-based incident management system to ensure effective emergency response and collaborative networking for the drill.

“CommandAware is an excellent tool for documenting response activity during an exercise or event,” said Connie Lackey, RN, emergency preparedness manager at Providence St. Joseph Medical Center. During this year’s ShakeOut exercise, a single scribe working with our hospital’s Incident Commander captured critical data in a timely manner. Command staff and section chiefs were able to easily access supporting tools such as job action sheets and the document library to record their actions.”

CommandAware helped participating hospitals access a common communications framework to manage their response capabilities and capture critical data essential to coordinating emergency response. CommandAware users also deployed MIR3’s real-time Intelligent Notification™ and response technology integrated within the system to alert hospital staff to the emergency situation instantly and simultaneously.

Christopher Riccardi, disaster preparedness coordinator at Providence-Little Company of Mary Medical Center stated, “During the drill I was located at Providence St. Joseph Medical Center and was able to login to my CommandAware account and see what was happening at Providence Little Company of Mary Medical Centers in Torrance and in San Pedro. As the disaster coordinator of these two hospitals, CommandAware allowed me to communicate effectively, send notifications to the command centers and remain informed about what was going on at my facilities without physically having to be there.”

Cindy Watson, COO of Concerro, commented, “We are pleased that CommandAware’s communications platform successfully helped our customers facilitate timely communication and response during the 2010 ShakeOut exercise drill.”

CommandAware is the most comprehensive and widely adopted hospital-centric incident management system available to hospitals today that addresses all phases of disaster response including preparation, mitigation, response and recovery. For additional information, visit

About Concerro

Concerro is a healthcare Software-as-a-Service (SaaS) company that provides healthcare workforce and emergency response and incident management systems that improve both quality of life and the bottom line by reducing costs through optimization rather than reduction. The company has won numerous awards and recognition, including being named to the prestigious Inc. 5000 for three consecutive years, and receiving Red Herring’s 100 most promising private technology ventures in North America and Best of SaaS Showplace (BoSS) awards. To learn more, visit, or follow Concerro on Twitter at


Myla Wagner Public Relations
Myla Wagner, 925-736-7515
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KEYWORDS:   United States  North America  California

INDUSTRY KEYWORDS:   Technology  Data Management  Health  Hospitals  Nursing