SAN DIEGO--(BUSINESS WIRE)-- CSI Financial Services (CSI), the healthcare industry’s leader in providing patient-friendly bank loans through its ClearBalance® program, today announced that more than 1,000 hospital users (financial counselors and patient access) are now utilizing the company’s proprietary web portal, ClearBalance PatientAssist Link (ClearPAL). ClearPAL, an advanced web-based solution, gives healthcare providers the ability to quickly and securely resolve a patient’s out-of-pocket hospital expenses.
Mitch Patridge, chief executive officer of CSI, said that ClearPAL “gives our healthcare partners the opportunity to instantly qualify a patient for either an interest-free or low-interest rate loan, thereby empowering patients to meet their self-pay responsibility through affordable monthly payments.”
Patridge went on to say, “Patient satisfaction is a critical benchmark for healthcare providers and CSI. ClearPAL is an important tool used by our clients to significantly improve patient satisfaction by giving patients a convenient option to address healthcare costs, even if they have less-than-perfect credit.”
He also explained that the development of this HIPAA-compliant, web-based tool was driven directly by hospital demand. “Our hospital clients have expressed a strong desire to have the ability to quickly qualify patients for a ClearBalance loan. Through ClearPAL, the entire process is streamlined, eliminating the need for a written application and alleviating hospital staff from time-intensive and often tedious tasks.
“ClearPAL is another example of how we’re working to deliver value to our healthcare providers and their patients,” Patridge added.
According to Pete Thompson, CSI’s Director of Client Solutions, hospitals that have implemented ClearPAL have reported that the web-based solution is fast, simple and extremely patient friendly.
“ClearPAL has been specifically designed for the healthcare industry and can be easily customized to meet the revenue cycle process of virtually any healthcare provider,” Thompson said. “In addition to qualifying new patient accounts, our clients like the fact that, through ClearPAL, they have visibility and access to all their existing ClearBalance accounts so they can easily add new balances or make account adjustments on the same user-friendly interface.”
About CSI Financial Services
CSI Financial Services is the premier provider of patient loan programs. Since 1992, CSI has funded more than $600 million in patient loans, enabling hundreds of thousands of patients to affordably pay off their healthcare obligations. CSI maintains its corporate office in San Diego, Calif., with regional sales offices throughout the United States. For more information about the ClearBalance program, visit www.ClearBalance.org.
CSI Financial Services
Bruce Weintraub, VP, Marketing
Phone: (858) 200-9208
E-mail: [email protected]
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