Children's of Alabama Relies on Amcom Software for Critical Communications

  • Emergency notification system rallies staff—sending alerts to smartphones, cell phones, and pagers
  • Web-based directory keeps track of who’s on call and serves as a messaging hub with nearly 2,000 hits each day

MINNEAPOLIS--(BUSINESS WIRE)-- Amcom Software, Inc. today announced that Children’s of Alabama in Birmingham has strengthened critical communications throughout its organization by using Amcom Software’s broad suite of healthcare solutions. For the 275-bed hospital, excellent communication is part of its mission of providing outstanding care and treatment for children.

Children’s has been using Amcom products for many years. Its operator console helps staff process external calls from patients’ concerned family and friends as well as internal calls from staff. One of the most popular solutions in the suite is Amcom’s Web directory. Used by hundreds of people throughout the organization, the system lets staff look up who is on call for a particular department and message that physician right from the directory. Children’s uses USA Mobility pagers alongside smartphones and cell phones for mobile communications. The emergency notification solution also plays a role in delivering excellent care to children because it sends code alerts to groups of caregivers simultaneously, speeding patient care when seconds count.

“Given our mission to help children, it’s imperative to keep communications running smoothly and accurately at all times,” said Lucy Fleming, Director of Telecommunications, Children’s of Alabama.

“Any time we are involved in supporting the care of children, there’s a great sense of satisfaction,” said Chris Heim, President, Amcom Software. “We are honored to continue to work with such a world-class organization as Children’s of Alabama.”

About Children’s of Alabama
Children’s of Alabama is the only medical center in Alabama dedicated solely to the care and treatment of children. It is a private, not-for-profit hospital that serves as the primary site of the University of Alabama at Birmingham (UAB) pediatric medicine, surgery, research and residency programs. Ten of its divisions – pulmonology, neurology and neurosurgery, orthopedics, urology, neonatology, cancer, cardiology, gastroenterology, endocrinology and nephrology—were recently ranked in the Top 50 Children’s Hospital Programs by U.S. News & World Report. Children’s is recognized by the American Nurses Credentialing Center as a Magnet-designated hospital for its excellence of nursing care. The hospital is celebrating its 100th anniversary in 2011. For more information, visit, or

About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software’s unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company’s products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to or find us on Twitter @AmcomSoftware.


For Amcom Software, Inc.
Ron Wenaas, 612-418-7077
[email protected]

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