PatientPoint Automates Patient Registration & Intake to Improve Patient Satisfaction and Clinical Efficiency Across the CareSpot Network
CINCINNATI, June 11, 2013 /PRNewswire/ -- PatientPoint®, the leader and innovator in mobile-enabled care coordination and patient engagement solutions, today announced that CareSpot®, a leading urgent care provider, completed its implementation of the PatientPoint Care Coordination Platform with the launch of the PatientPoint Electronic Check-In tablets at more than 40 CareSpot locations in multiple states including Florida, Tennessee, Texas and Missouri. Point-of-care check-in tablets complement the CareSpot online and mobile patient portal provided by PatientPoint and provide patients with greater convenience and easier access to care while streamlining operations for center staff.
In 2012, CareSpot orchestrated a strategic initiative focused on improving patient satisfaction and streamlining operations to establish and brand a unique, innovative consumer experience at each center. In collaboration with PatientPoint, CareSpot ushered in a new era of digital technology with the release of its online and mobile patient portal fully integrated to NextGen, the practice management platform in place at all CareSpot centers. The technology allows patients to find the closest and most convenient location, compare wait times, 'save a spot' in line for same-day visits, schedule future appointments, and complete most pre-registration forms online to reduce time spent at a center. Since its release, some CareSpot locations have experienced as much as 30 percent of appointments scheduled by patients through the online and mobile patient portal.
With the introduction of the PatientPoint Electronic Check-In tablets, CareSpot further establishes a consistent experience from pre-care to point of care. Prior to launch, patient registration was a manual process. Upon arrival, patients filled out paper forms, which a staff member then transferred to the practice management system and into the scheduling application.
Currently, the Electronic Check-In utilization rate is 84 percent since implementation. The PatientPoint Check-In tablets now streamline the patient intake process by integrating with the existing PatientPoint online and mobile platform and NextGen to eliminate manual operations and minimize inefficient paper forms and processes, thereby creating a more meaningful visit between clinician and patient.
"Integrating the PatientPoint Care Coordination Platform with CareSpot.com and our patient intake process has enabled us to offer a better customer experience," said Mike Lakeman, chief information officer at CareSpot. "This functionality not only meets patients' needs prior to arriving at check-in, but also provides a better workflow for our employees. We plan to expand PatientPoint into more markets and cities, which will afford us further efficiency and offer patients a more convenient experience."
"PatientPoint is proud of the long-term partnership we have with CareSpot. CareSpot is an excellent example of the solutions PatientPoint offers in helping healthcare providers improve the coordination and delivery of patient care for better outcomes," said Raj Toleti, president of Coordinated Care Solutions and chief technology officer for PatientPoint. "Given the results of healthcare reform and the millions of additional people seeking healthcare, there is tremendous demand for services of this kind. Automating critical workflow not only benefits CareSpot, but it also gives its clinicians more time to engage with patients."
CareSpot-operated centers provide a wide range of healthcare services such as urgent care, wellness testing and occupational health services. Headquartered in Brentwood, Tennessee, CareSpot operates 42 urgent care centers in Tennessee, Florida, Texas, and Kansas and is the largest urgent care provider in the state of Florida. The centers feature multiple exam rooms, on-site lab testing and X-ray capabilities. Online and mobile scheduling tools at CareSpot.com allow patients to find a location, compare center wait times, book appointments and even save a spot in line. Visit CareSpot.com to learn more.
PatientPoint® is the leader and innovator of patient and physician engagement solutions at the point of care. PatientPoint award-winning patient education programs and care coordination platform drive meaningful outcomes for patients, healthcare providers and program sponsors. The PatientPoint Care Coordination Platform is the first mobile-enabled care coordination and patient engagement platform to be prevalidated by the National Committee for Quality Assurance (NCQA) for 2011 patient-centered medical home (PCMH) criteria. PatientPoint serves more than 61,000 physicians across all programs and more than 570 hospitals throughout the U.S., and impacts over 456 million patient and caregiver exposures annually. Learn more at www.patientpoint.com/.
Davida Dinerman/Pauline Louie