- Solution considers the urgency and other key details of the communication to route calls to the right doctor on the right device
- Tight integration with Amcom on-call scheduling and smartphone messaging solutions provides a single source of contact information
MINNEAPOLIS--(BUSINESS WIRE)-- Amcom Software, Inc. today announced the release of its new Amcom Care Connect solution, which enables caregivers and physicians to communicate more effectively. The solution was developed with input from healthcare customers who report that patient care would be improved by speeding communications among doctors and staff members. The solution integrates with Amcom’s Web directory and on-call scheduling solutions, as well as its smartphone and tablet messaging solution. Because of this tight integration, it leverages existing contact and schedule information to provide much-needed physician communication capabilities within the framework of familiar technology.
Amcom Care Connect solves the problem of helping clinicians get in touch by allowing them to simply dial one local number and speak either the person’s name or role. The solution accomplishes this by factoring in the type of communication, date and time, urgency, and person making the request to determine whether the request should be routed to a smartphone, home phone, colleague, or voicemail.
Amcom Care Connect offers benefits across today’s healthcare organizations. Physicians and other clinicians can reach one another more effectively through controlled physician access. Patient safety is enhanced through more efficient communications among those providing care. Hospital administrators see improved cost utilization as clinicians reduce time searching for particular staff members. Other benefits include record retention as calls are saved for seven years, offering verification of the time, date, and contents of important or disputed interactions.
“High standards of patient care can only be met when clinicians can get in touch quickly to discuss patient information,” said Chris Heim, President, Amcom Software. “Doctors in particular find it hard to speak with other doctors due to their exceptionally tight schedules. Amcom Care Connect not only makes it possible for doctors to have meaningful conversations, but it also helps them guide incoming requests automatically based on criteria they establish themselves.”
About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software’s unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company’s products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to http://www.amcomsoftware.com or find us on Twitter @AmcomSoftware.
Jill Asby, 952-230-5363
KEYWORDS: United States North America Minnesota
INDUSTRY KEYWORDS: Technology Data Management Software Telecommunications Practice Management Health Hospitals Mobile/Wireless VoIP General Health