Aetna has created a Web-based course designed to help clinicians work better with culturally-diverse patient populations. The training is available not only for Aetna physicians, nurses and internal clinical employees in the Aetna network, but also out-of-network physicians who've filed claims with the health insurer. The classes offer case-based education on cross-cultural healthcare situations. Doctors and nurses who complete the classes are eligible for CME and CEU credits. Aetna has also released a video aimed at doctors designed to help with cross-culture issues, as well as making Spanish-language patient education brochures on diabetes, cholesterol, medications and patient safety available on its website. Aetna has required that its internal staff complete cross-cultural education since 2003.
Get more background on the training:
- read this United Press International article
- read the Aetna press release
- watch Aetna's physician-focused "Closing the Health Care Gap" video