Advocate Lutheran General Hospital Launches PerfectServe to Improve Communications Among Nurses, Physicians

KNOXVILLE, Tenn.--(BUSINESS WIRE)-- PerfectServe, the premier provider of voice, online and mobile clinician-to-clinician communications, announced today that Advocate Lutheran General Hospital, the second hospital in the Advocate Health Care system, has launched PerfectServe to improve communication among its nurses, physicians, and hospital staff.

“The PerfectServe clinical communication system fits in well with our clinical integration strategy. It makes it extremely easy to find a physician and offers numerous ways to leave messages or get information to a doctor based on their unique preferences,” said Michael McKenna, MD, vice president of medical management at Advocate Lutheran General Hospital.

PerfectServe enables Advocate Lutheran General Hospital’s 1,200 physicians and 1,400 nurses to quickly and easily connect with anyone on the hospital’s medical staff by dialing a single number. Calls and messages route automatically to the right physician, in the right way, based on their preferences for that moment in time.

“It helps physicians maximize their time, minimize their hassles and enables us to stay connected, physician-to-physician as well as physician-to-hospital,” said Anthony Armada, president of Advocate Lutheran General Hospital.

Advocate Lutheran General Hospital is the second hospital to implement PerfectServe within the 11-hospital Advocate Health Care system, the largest integrated health system in the state of Illinois and one of the nation’s top 10 health systems. The first Advocate hospital to use this system was Advocate Good Shepherd Hospital in Barrington, Ill.

PerfectServe has four core capabilities to benefit physicians, nurses and other clinicians:

  • A physician-centric, rules-based communications workflow engine that allows physicians to filter and control the communications they receive based on their practice workflow and personal contact preferences.
  • A single network platform with easy access—voice, Web and mobile interfaces—that connect every clinician in the Advocate Lutheran General Hospital community.
  • Integrated ED call management, clinical team alert and practice call management modules.
  • Mobile tools and a 24/7 help center staffed with clinical communications experts that make it easy for physicians to keep their rules current and optimize their workflow.

About Advocate Lutheran General Hospital

Lutheran General is part of the largest health care systems in the state of Illinois and one of the largest hospitals in the Chicago area. Named one of the top 100 hospitals in the nation, Lutheran General is a 645-bed tertiary, academic and research hospital, and a Level I trauma center. It is also home to Advocate Lutheran General Children’s Hospital, one of the most comprehensive providers of pediatric care in the state.

About PerfectServe

PerfectServe offers intelligent voice, online and mobile clinical communication solutions that route calls and messages to the right doctor, at the right time. It gives physicians complete control over the communications they receive while enabling hospital clinicians to expedite and improve care coordination. Based in Knoxville, Tenn., PerfectServe processes more than 30 million clinical communication interactions each year involving more than 17,500 physicians in 154 markets across the U.S. For more information, visit


Kathleen Kinser Atkins, 865-212-5365
[email protected]

KEYWORDS:   United States  North America  Illinois  Tennessee

INDUSTRY KEYWORDS:   Technology  Telecommunications  Health  Hospitals