Aceso’s UpCareTM Up and Running at Fletcher Allen

Patient interactive solution brings patients into the fold of their care

BOSTON--(BUSINESS WIRE)-- Aceso (Uh-kesso), provider of patient-interactive solutions for healthcare, is proud to announce the success of its UpCare™ Solution at Fletcher Allen Health Care in Burlington, Vermont, where it has been in use now for 16 months.

Aceso’s unique UpCare technology is an advanced interactive bedside solution designed to improve the hospital experience, while actively encouraging patient involvement. By implementing UpCare, hospitals have an additional tool to provide valuable educational materials to their patients while also confirming primary care follow up appointments to prevent re-admissions.

“Patient engagement is a critical success factor in a healthcare reform world and Aceso’s UpCare will be an integral part of that effort,” said Chuck Podesta, senior vice president and chief information officer, Fletcher Allen Health Care. “We’ve completed the first phase of integrating UpCare with EPIC, our EMR system, which allows the system to know where the patient is within the hospital and therefore present appropriate content along with tracking usage. The marriage of these two technologies will help satisfy many of the patient-centric regulatory requirements that are directly tied to meeting ‘Meaningful Use.’ On a more practical level, Aceso’s UpCare will improve operational efficiency and save time by automating the delivery of patient-specific education content and entertainment at the bedside.”

Aceso’s UpCare delivers personalized information to each patient through in-room televisions. The on-screen user interface allows patients and guests to interactively educate themselves about their condition and recovery process via a digital medical library produced by Fletcher Allen with the addition of outside content provided by Krames Staywell. Patients can also choose between on-demand movies, high definition relaxation content produced by the Window Channel, television programs and more.

“We dedicated a large amount of time researching the industry before launching Aceso in 2009 to make sure the UpCare Solution meets the needs of patients, regardless of age or condition,” said Geoff Fiedler, co-founder and president of Aceso. “Aceso is a game changing technology. We have taken a meticulous approach to building the platform to ensure the technology is cost effective, requires little maintenance, and is incredibly reliable.”

“This method of bringing hospitality to the hospital setting is perfectly aligned with Fletcher Allen’s vision of patient-centered care. Aceso’s technology enables us to run the system over our existing cable infrastructure and does not use PC-based set-top boxes. We’ve been pleased with the system and Aceso has been a great partner,” said Dawn LeBaron, vice president of Hospital Services at Fletcher Allen.

UpCare has a number of features that eclipse competitive systems, notably, the small amount of technology and resources required to run the Aceso system, innovative key features such as “hospital check-out” and the guarantee of high-quality client service. Fletcher Allen was the first health system to install Aceso’s UpCare system in May 2010, and has signed a seven-year contract guaranteeing systems in all inpatient areas, including pediatrics, ICU, the medical surgery and women’s health departments and the ambulatory care center.

About Aceso

Aceso (Uh-kesso) provides the nation's premier interactive patient care solution, UpCare Technology. UpCare delivers patient-specific educational content, top entertainment and bedside assistance in order to enhance recovery, ease staff workload, improve outcomes, and better coordinate patient education and care. Established in 2009 and headquartered in Charlestown, Massachusetts, Aceso advances patient care for some of the nation's leading hospital networks, from the bedside up. Please visit for more information and follow Aceso on Twitter - @Aceso_UpCare.


Theresa Masnik, 781-487-4608
Jon Temerlies, 202-349-0859
[email protected]

KEYWORDS:   United States  North America  Vermont

INDUSTRY KEYWORDS:   Health  Hospitals  Medical Devices  General Health