3 tips to meet patient experience goals

More healthcare organizations continue to seek ways to improve the patient experience so patients are more involved in their care. To help providers achieve this goal, Sue Larson, co-founder and chief operating officer for Astute Doctor, offered these tips in Heraldonline.com: Communicate clearly, fully explaining what will happen if patients don't adhere to clinician recommendations and don't take steps to change behaviors; work with patients to identify their needs and then set mutually agreed-upon goals; and actively listen to patients in order to elicit patient concerns. Article