SPOTLIGHT: Hospitals becoming key employers

Hospitals almost always are important economic forces in their communities. Of late, however, they've gone from important to central in some communities. In fact, in some depressed areas where factories have closed, hospitals are the biggest employers in the region. What's more, observers expect jobs to keep moving in this direction. The question is, how will hospitals deal with their new role as employer of last resort? Article


3 Keys to the Future of CX in Healthcare

Cut to the chase with this quick-read outlining 3 consumer experience (CX) strategies payers can start using immediately to fuel better outcomes and drive more value in 2021.