Patient demographic data is best way to improve HCAHPS scores

Obtaining demographic information is a key way to improve Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, according to Healthcare Finance News. Such information can help boost communication scores with patients, particularly in terms of cultural competence and sensitivity. "The best answer for understanding the cultural differences in patient demographics is to meet patients where they are and not where you want them to be," Huron Health Managing Director Matthew Bates told Healthcare Finance News. >> Read the full article at FierceHealthcare