Low-cost key to patient satisfaction: Make the nurses happy

Make the nurses happy. That's a more reliable key to ensure patient satisfaction than offering luxury amenities to make a hospital seem more like a luxury resort. "Hospitals should be following successful hotels' lead in driving a culture change among their nurses, rather than investing in costly--and unnecessary--luxury amenities," according to an article in Quartz. "Engaged nurses would not only produce happier patients, but better quality of care too." Read the full article at FierceHealthcare