A poll of healthcare quality professionals by ASQ has concluded that improved communication between providers and patients is key to cutting costs. The survey noted that most physicians spend less than 10 minutes with their patients during an office visit, even as patients desire more attention. However, that is only one facet in improving costs; the more than 250 survey respondents say that fragmented care, and heavy regulatory and documentation burdens also interfere with reducing the cost of reducing care. Announcement