By Scott Kashman
Recently I asked for our employees, volunteers and physicians to share their wishes. That is, share their wishes for their department, our hospital and health system.
Of course, they listed items related to more staff, money, capital and space. Those we all expect and know they are ongoing balances we need to address. What struck me was the number of wishes without a cost including: recognition, acknowledgment and accountability.
Some things we are doing towards making these wishes come true:
1. Recognizing team members for their efforts and contributions
This can take place through leadership rounds, town halls, safety huddles, department meetings and personal letters. Use forums that encourage everyone to share their concerns and opportunities for improvement towards the system's goals.