Hospitals take center stage in enrolling patients in exchange

Hospitals are expected to play a key part in the enrollment of millions of Americans in state and federally operated health insurance exchanges, Kaiser Health News reported. Many inpatient providers have started up telephone hotlines or are engaged in extensive community outreach to get out the word on the insurance exchanges. However, consumer advocates have raised concerns that hospitals might steer patients to coverage that would guarantee them the best payments and not necessarily provide what is best for each enrollee. "I do believe that on the whole, providers will do a good job of assisting consumers," Tricia Brooks, an assistant professor at the Georgetown University Health Policy Institute, told Kaiser Health News. "But I do understand the concern, and I think we should be monitoring them." Article