Hospitals could follow fast food industry trends to boost patient satisfaction

The hospital sector could take a cue from the fast food industry in order to improve patient satisfaction. McDonald's Chief Executive Officer Steve Easterbrook's decision to stop using chicken that contains human antibiotics may set a trend toward catering to better-informed consumers who care more about quality, according to Becker's Hospital Review. Hospital leaders could also embrace this strategy, which is reinforced by a recent study that shows higher-end amenities rarely impact patient satisfaction scores. >> Read the full article at FierceHealthcare


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