CMS delays Medicare RAC reviews; Hospitals refusing elective births before 39 weeks;

> The Centers for Medicare & Medicaid Services delays Medicare RAC reviews until further notice. FierceHealthcare

> Texas shuts down its consumer assistance program for finding health coverage after federal funds run out. Article

> Hospitals in Massachusetts begin to refuse elective births before 39 weeks. Article

And Finally... Stealing your own urine. Article


3 Keys to the Future of CX in Healthcare

Cut to the chase with this quick-read outlining 3 consumer experience (CX) strategies payers can start using immediately to fuel better outcomes and drive more value in 2021.