Citibank coping with huge loss; Michigan Blue plan wants to cut staff, raise rates;

> It'd be great if we could tell you that the banks are getting back on their feet, but even giant Citibank is getting pounded. FierceFinance

> Struggling to beat back $1 billion in projected losses through 2011, Blue Cross Blue Shield of Michigan wants to raise rates on individual policies and cut up to 1,000 jobs. Article

> Community clinics in California are struggling to hire enough allied health workers in the face of a statewide shortage, with many being forced to outsource their work, hire temps or increase overtime for existing staffers. Article

> Medicare has extended its demonstration project for three years for three successful participants in its program focused on caring effectively for high-cost beneficiaries. Article

And Finally... If you could raise a nice chunk of change by doing what this man did, would you? Article

Guide

3 Keys to the Future of CX in Healthcare

Cut to the chase with this quick-read outlining 3 consumer experience (CX) strategies payers can start using immediately to fuel better outcomes and drive more value in 2021.